Vivobarefoot Frequently Asked Questions (FAQ)
Welcome to our store!
To help you quickly understand our products and services, we have compiled the following frequently asked questions. If you still have any questions, please feel free to contact us.
Customer Service Email:
[RobYamamoto788@gmail.com]
---
1. Do you sell genuine Vivobarefoot products?
Yes.
All Vivobarefoot products sold in our store are genuine.
As a brand authorized partner, we maintain long-term and stable cooperation with our authorized partners. Through large-scale purchasing and a stable supply chain, we obtain more competitive procurement prices, thus enabling us to offer European consumers more favorable prices while ensuring product quality.
---
2. Why are your prices more favorable than some other merchants?
Our price advantage mainly comes from:
* Long-term cooperation with authorized partners;
* Stable procurement channels;
* Large-scale purchasing advantages;
* Optimized supply chain costs.
Therefore, we can offer competitive prices while guaranteeing the authenticity of our products and providing comprehensive after-sales service.
---
3. Which countries do you ship to?
We currently support many countries and regions in Europe, including but not limited to:
* Germany
* Austria
* France
* Italy
* Spain
* Portugal
* Netherlands
* Belgium
* Ireland
* Poland
* Czech Republic
* Slovakia
* Hungary
* Estonia
* Latvia
* Lithuania
* Sweden
* Denmark
* Finland
* Luxembourg
* Croatia
* Slovenia
If your country is not shown, please contact us to confirm if delivery is possible.
---
4. How long does it take for my order to ship?
Generally:
Shipping is arranged within 1–3 business days.
During large promotional events, holidays, or special circumstances, processing time may be longer.
---
5. How long does delivery take?
Typical delivery times are as follows:
* Germany, Austria: 3–7 business days
* France, Netherlands, Belgium: 3–7 business days
* Spain, Portugal, Italy: 4–8 business days
* Some Nordic and Eastern European countries: 5–10 business days
Actual delivery times depend on the logistics company's actual delivery schedule.
---
6. Is free shipping available?
Yes.
Free shipping on orders over €80 (subject to the latest website promotions).
Orders that do not meet the free shipping criteria will be charged the shipping fee shown on the checkout page.
---
7. How do I track my order?
After your order is shipped, we will send you a tracking notification via email, which includes:
* Logistics company
* Tracking number
* Tracking method (if applicable)
You can check the package status in real time using the tracking information.
---
8. Can I return the goods after receiving them?
Yes.
According to EU consumer protection regulations, you have a 14-day return request period.
Returned goods must be:
* Brand new;
* Unused (trying on is allowed);
* Original packaging intact;
* Tags and accessories complete.
Please refer to our Returns and Refunds Policy for details.
---
9. How long does a refund take?
After receiving and inspecting the returned goods, we generally complete the refund review within:
3–7 business days.
Refund arrival time is usually:
5–10 business days
The exact arrival time depends on your bank or payment institution.
---
10. What if I receive the wrong goods?
Please contact us promptly and provide:
* Order number;
* Product photos;
* Photos of the outer packaging;
* A description of the problem.
After confirmation, we will arrange an exchange or refund as soon as possible.
---
11. What if the goods are damaged during transportation?
If your order is damaged during shipping, please contact us as soon as possible after receiving your package and provide relevant photos.
We will arrange the following based on the actual situation:
* Replacement;
* Refund;
* Other reasonable solutions.
---
12. How do I choose my size?
Slight differences may exist between shoe styles.
We suggest you:
* Check the size information on the product details page;
* Refer to Vivobarefoot's official size recommendations;
* If you are still unsure, contact us for size selection advice.
---
13. Can I modify my order information?
If your order has not yet been shipped, you can contact us to assist with modifying:
* Shipping address;
* Contact phone number;
* Recipient's name (if applicable).
Once an order enters the shipping process, related information usually cannot be modified.
---
14. Can I cancel my order?
Yes.
If your order has not yet been shipped, you can apply for cancellation.
If your order has already been shipped, you will need to follow the return process.
---
15. What payment methods does the website support?
This website supports the secure payment methods displayed on the page.
All payments are completed through a secure payment platform. We do not store your complete bank card information.
---
16. Is my personal information secure?
Yes.
We strictly comply with the EU General Data Protection Regulation (GDPR) and take reasonable technical and administrative measures to protect your personal information. We will not sell or illegally disclose your personal data.
Please see our Privacy Policy for details.
---
17. What if I have any other questions?
If you have any further questions, please feel free to contact us.
Customer Service Email:
[RobYamamoto788@gmail.com]
Customer Service Hours:
Monday to Friday (CET)
09:00 – 18:00
We usually reply to your email within 24 hours (working days) and will do our best to provide you with professional and efficient assistance.