Refund policy
Vivobarefoot Return and Refund Policy
Thank you for choosing our store. We are committed to providing European consumers with **authentic Vivobarefoot products** and a superior shopping experience. If you are not satisfied with your purchase, you can apply for a return or refund according to the following policy.
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I. 14-Day Return Right
According to EU consumer rights regulations, consumers have a 14-day no-reason return right from the date of receipt of the goods.
If you wish to return the goods, please contact us within 14 days of receiving them via the following email address:
Customer Service Email:
[RobYamamoto788@gmail.com]
When applying for a return, please provide:
* Order Number
* Recipient's Name
* Contact Email
* Reason for Return (Optional)
Our customer service will assist you with the return process as soon as possible after receiving your application.
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II. Return Conditions
To ensure that the goods meet resale standards, returned goods must meet the following conditions:
* The goods have not been actually used (normal wearing is allowed).
* The goods are in brand new condition and do not affect resale.
* Original packaging, shoe box, hangtags, instruction manual, and all accessories are complete.
* Promotional gifts (such as free socks) must be returned with the goods.
If the goods have obvious wear, stains, man-made damage, or missing accessories, we may refuse the return or deduct the corresponding fee at our discretion, depending on the actual condition of the goods.
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III. Situations Where Returns Are Not Supported
The following situations generally do not support returns:
* The goods have been obviously used or worn.
* Damage caused by the consumer.
* Customized or personalized goods.
* Goods that cannot be resold for hygiene reasons and whose seals have been broken (if applicable).
* Orders that have exceeded the return period.
If there are any quality problems with the goods, please contact us promptly, and we will actively assist in handling them.
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IV. Product Quality Issues
If you receive a product and encounter any of the following situations:
* Received the wrong product
* Product has a manufacturing quality problem
* Product was damaged during transportation
Please contact customer service as soon as possible and provide:
* Order number
* Product photo
* Outer packaging photo
* Problem description
After confirmation, we will arrange the following based on the actual situation:
* Free replacement of the product
* Full refund
Other reasonable solutions
If the issue is due to product quality, we will bear the return shipping cost.
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V. Refund Policy
After receiving the returned product, we will inspect it as soon as possible.
After approval, we will process the refund within 3–7 business days.
The refund will be returned to your original payment method.
Due to different processing times of different banks or payment institutions, refunds generally take 5–10 business days to arrive. The specific arrival time depends on your payment institution.
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VI. Return Shipping Costs
Returns Due to Personal Reasons
For returns due to size incompatibility, color preference, or personal reasons, return shipping costs are usually borne by the consumer (unless otherwise stipulated by law).
Returns Due to Product Quality Issues
For returns due to product quality issues, wrong item shipped, or damage during transportation, we will bear the corresponding return shipping costs after confirmation.
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VII. Order Cancellation
If your order has not yet been shipped, you can contact us to cancel it and receive a full refund.
If your order has already been shipped, you will need to follow the return policy.
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VIII. Product Authenticity Guarantee and Price Explanation
All Vivobarefoot products sold in this store are authentic.
As an authorized brand partner, we maintain long-term and stable cooperation with our authorized partners and obtain more competitive procurement prices through large-scale purchasing and a stable supply chain. Therefore, we are able to offer European consumers more favorable sales prices while ensuring product quality and authentic sourcing.
Our discounted prices will not affect product quality, after-sales service, or the legal rights of consumers. All products are subject to this return and refund policy and come with comprehensive after-sales service.
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IX. Contact Us
If you need to apply for a return, refund, or have any order inquiries, please contact us through the following methods:
Customer Service Email:
[RobYamamoto788@gmail.com]
Customer Service Hours:
Monday to Friday (Central European Time)
09:00 – 18:00
We will reply to your email within 24 hours (working days) after receiving it and assist you in resolving any related issues.
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Friendly Reminder
Thank you for choosing our store.
We are committed to selling genuine Vivobarefoot products and providing European consumers with reliable products, competitive prices, and excellent after-sales service.
We recommend that you check the appearance, model, and size of the product promptly upon receipt. If you have any questions, please feel free to contact us at [RobYamamoto788@gmail.com]. We are dedicated to providing you with professional and efficient service.