Contact information

Vivobarefoot Contact Information

Welcome to our store!

We are committed to providing European consumers with authentic Vivobarefoot products and professional, efficient customer service. If you have any questions during your shopping experience, please feel free to contact us. We are happy to assist you.

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Customer Service

Customer Service Email:

[RobYamamoto788@gmail.com]

Customer Service Hours:

Monday to Friday (CET)

09:00 – 18:00

Closed on weekends and European public holidays.

We usually reply to your emails within 24 hours (working days).

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We can provide you with the following services:

* Product Inquiry

* Order Assistance

* Size Advice

* Order Tracking

* Logistics Tracking

* Returns and Refunds

* Handling Product Quality Issues

* After-Sales Service Support

* Other Shopping-Related Inquiries

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Authenticity Guarantee

All Vivobarefoot products sold in our store are authentic.

As a brand licensing partner, we have established long-term and stable partnerships with our authorized partners, securing more competitive pricing through large-scale purchasing and a stable supply chain. Therefore, we are able to offer European consumers more favorable prices while ensuring product quality.

We consistently adhere to:

* Guaranteed Authenticity

* Transparent Pricing

* Secure Shopping

* Excellent After-Sales Service

* Rapid Response

Ensuring every customer can shop with confidence.

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Delivery Services

We provide delivery services to many countries and regions in Europe, including but not limited to:

* Germany
* Austria
* France
* Italy
* Spain
* Portugal
* Netherlands
* Belgium
* Ireland
* Poland
* Czech Republic
* Slovakia
* Hungary
* Estonia
* Latvia
* Lithuania
* Sweden
* Denmark
* Finland
* Luxembourg
* Slovenia
* Croatia

Free shipping on orders over €80 (subject to the latest website promotions).

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After-sales Service

If you have any questions after receiving the goods, please contact us promptly.

We will provide you with the following services based on the actual situation:

* Product Inquiry

* Size Exchange

* Return Request

* Refund Processing

* Handling Product Quality Issues

* Assistance with Logistics Anomalies

We will do our best to provide you with efficient and professional after-sales support.

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Friendly Reminder

To expedite the processing of your issues, please provide the following information when sending your email:

* Order Number

* Recipient's Name

* Contact Email

* Product Name or Model

* Problem Description

* Relevant Photos (if applicable)

This will help us verify the information more quickly and provide you with a solution.