Shipping policy
Vivobarefoot Logistics Policy
Thank you for choosing our store.
We are committed to providing safe, efficient, and reliable logistics and delivery services to European consumers. Please read the following logistics policy carefully before placing your order.
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I. Delivery Area
We currently offer delivery services to many countries and regions in Europe, including but not limited to:
* Germany
* Austria
* France
* Italy
* Spain
* Portugal
* Netherlands
* Belgium
* Luxembourg
* Ireland
* Poland
* Czech Republic
* Slovakia
* Hungary
* Romania
* Bulgaria
* Slovenia
* Croatia
* Estonia
* Latvia
* Lithuania
* Finland
* Sweden
* Denmark
If delivery is not currently available to your area, please contact us to confirm whether shipment can be arranged.
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II. Order Processing Time
Under normal circumstances:
* Orders will be processed and shipped within **1–3 business days** after payment confirmation.
Orders received on weekends and public holidays will be processed starting the next business day.
During promotional events, new product launches, or holidays, order processing times may be extended; we will notify you promptly.
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III. Estimated Delivery Time
Delivery times may vary by country and region. Generally, they are estimated as follows:
| Delivery Region | Estimated Delivery Time |
| ---- | --------- |
| Germany | 3–7 business days |
| Austria | 3–7 business days |
| France | 3–7 business days |
| Netherlands | 3–7 business days |
| Belgium | 3–7 business days |
| Spain | 4–8 business days |
| Portugal | 4–8 business days |
| Italy | 4–8 business days |
| Nordic Countries | 5–10 business days |
| Eastern European Countries | 5–10 business days |
The above times are for reference only. Actual delivery times may vary due to logistics companies, weather, customs inspections, or other unforeseen circumstances.
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IV. Shipping Information
To provide our customers with a better shopping experience, we offer the following shipping policy:
* Free shipping on orders over €100.
* Orders that do not meet the free shipping requirements will be charged the shipping fee shown on the checkout page.
For limited-time free shipping promotions, please refer to the promotion page for details.
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V. Logistics Carriers
We will select appropriate logistics partners based on the receiving country and delivery efficiency, including but not limited to:
* DHL
* UPS
* DPD
* GLS
* FedEx
* TNT
* Local partner courier companies
The actual carrier may vary depending on the delivery region.
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VI. Order Tracking
After your order is shipped, we will send you a tracking notification via email, which includes:
* Logistics company name
* Tracking number
* Tracking method (if applicable)
You can track your package's status at any time using the tracking information.
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VII. Receiving Instructions
Please ensure the following information you provide is accurate:
* Recipient's Name
* Contact Number
* Delivery Address
* Postal Code
* Country or Region
Additional costs incurred due to incorrect address, incomplete information, or inability to contact the recipient resulting in delivery failure, return, or delay may be borne by the customer.
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VIII. Signing for Delivery Suggestions
Upon receiving your package, please check the following promptly:
* Outer packaging is intact;
* Quantity of goods is correct;
* Goods are undamaged during transportation.
If you find any abnormalities, please take photos as soon as possible and contact us immediately. We will assist you in handling the situation.
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IX. Logistics Delays
Logistics delays may occur under the following circumstances:
* Severe weather;
* High traffic during holidays;
* Customs inspection;
* International shipping restrictions;
* Force majeure events.
We will actively assist you in tracking the logistics progress, but please understand any reasonable delays caused by the carrier.
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X. Order Cancellation and Modification
If your order has not yet been shipped, you can contact us to:
* Modify the shipping address;
* Modify your contact information;
* Cancel the order.
Once an order enters the shipping process, the address usually cannot be modified or the order cancelled.
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XI. Product Authenticity Guarantee and Price Explanation
All Vivobarefoot products sold in this store are authentic.
As an authorized brand partner, we maintain long-term and stable cooperation with our authorized partners and obtain more competitive procurement prices through large-scale purchasing and a stable supply chain. Therefore, we are able to offer European consumers more favorable sales prices while ensuring product quality.
Our preferential prices will not affect product quality, delivery service, or after-sales guarantee, so please feel free to purchase.
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12. Contact Us
If you have any questions about logistics, delivery, or your order, please contact us:
Customer Service Email:
[RobYamamoto788@gmail.com]
Customer Service Hours:
Monday to Friday (Central European Time)
09:00 – 18:00
We will reply to your email within 24 hours (working days) after receiving it and assist you with any related issues.
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